How to process a refund?
Note: Only the registered subscriber can request a cancellation.
⚠️ If a different email address is used in the email request (not the one registered in the Publigo subscription), authentication procedures will be implemented to ensure account ownership.
Publigo only offers refunds on these conditions:
1) Duplicate charges from Paypal or Stripe.
2) The relevant account has a:
- Yearly or Lifetime subscription
AND
- That Yearly or Lifetime subscription has never been used after the purchase (or renewal) date
Info: All refunds will be sent back to the payment method of your original payment. Money should be refunded in the currency you originally selected.
To request a refund, email us at support@publigo.app.